We’re celebrating the discharge of our new advantages expertise on USA.gov and USAGov en Español. It encompasses a redesigned profit finder instrument, providing a extra streamlined technique to discover authorities advantages for well being care, housing, meals, unemployment, and extra.
This main replace got here because of the closing of Advantages.gov, SSABest.Advantages.gov, and GovLoans.gov. It transitions the position of the federal government’s one-stop store for federal advantages info to the USAGov program.
To ship this new expertise, we assembled a product group made up of practical leads, together with product managers, person analysis and expertise specialists, content material strategists, and builders. The leads labored with their particular person groups to:
- Conduct an exhaustive content material audit of Advantages.gov
- Research information from each Advantages.gov and our personal web sites to prioritize subjects and federal profit applications individuals want most
- Mix newly-created supplies based mostly on Advantages.gov content material with present content material from USA.gov and USAGov en Español
- Implement a complete redirect plan to information visitors and map over 1,500 Advantages.gov pages in English and Spanish to the corresponding info on USA.gov and USAGov en Español
- Develop a brand new look and expanded performance for the profit finder
As we enhanced our advantages content material, we carried out comparative usability testing. We requested individuals to finish duties on each Advantages.gov and our redesigned advantages pages. This direct person suggestions helped us iteratively enhance our wording, subject order, content material construction, and extra. We additionally added a class filter to the profit finder to streamline info by particular sorts to assist customers discover advantages extra rapidly.
As persons are discovering the profit finder and different federal advantages info on USAGov’s web sites, our work continues. We’re finding out person information and investigating concepts to assist us additional increase and personalize the way in which we join individuals with the advantages they want.
